FAQ Knowledgebase
The KoreFusion FAQ Knowledgebase is a powerful customer service web application, designed to reduce the strain on call centres by providing customers with answers to their queries online.
With the use of the internet increasing all the time, it is important that customers have the information they require about products and services at the touch of a button. The Knowledgebase allows you to develop a bank of questions and answers that will be available to your customers via easy to use and fast search tools.
So how is this different to normal web pages?
First the user can search for answers via a fast and intuitive search engine. Once you’ve found the answer, helpful extra information is displayed such as related questions (these are automatically found via the same search engine). The user can save the FAQ article to their favourites or be notified when it is updated. There’s also a handy rating tool to get useful feedback from users.
For the business the FAQ system allows you to quickly add new Questions and Answers, allowing you to respond quickly to new issues. These can be highlighted on the FAQ homepage, ensuring your customers find answers to the latest issues quickly.
Features and benefits include:
- Reduces strain on call centres by resolving customer queries online
- Increases call centre capacity by reducing the number of incoming calls
- Improves customer communication channels by providing 24hr customer support.
- Knowledgebase of FAQs can be used by both customers and call centre operatives
- Enquiries can be monitored and trends identified
The Knowledgebase integrates seamlessly with any website, offering customers 24 hour access to a dynamic FAQ self service facility. For further detailed product information or to arrange a demonstration, contact us today.
